Answers to your Questions

Account and tracking number

Do I need an account to place an order?

You must create an account with us in order to make a purchase
on [ THE CIRCUS ART ] website.

Check out this step-by-step guide to learn how.

Registering for an account :

1.Doesn’t cost a thing – it’s free.

2.Allows you to track your purchases.

3.Gives you the ability to contact [ THE CIRCUS ART ] sellers directly.

4.Does not require your actual full name — you can choose a username that will keep you anonymous.

Doesn’t require a credit card to be kept on file when you register as a buyer

How Do I Track My Order?

Once your order has been dispatched from our warehouse, you will receive an email from info@thecircusart.it with your tracking number.

If you have your tracking number and would like to track your order, please go HERE.

If you haven’t received an email from us, please Contact Us  and we’ll assist you with tracking your purchase.

Shopping information

What Shipping Methods Are Available?

We offer different shipping methods which may vary depending on the delivery country. The shipping fee is always free in Europe for orders over €500 EUR.

Depending on the destination country one or more of the following carriers may be available:

Bartolini s.p.a.

UBV Adriatica

PT Poste Italiane

Please refer to the shipping options available during the checkout.

Do You Ship Internationally?

We send our products to many different European countries, using the services of the most prestigious international carriers. Our trusted partners in worldwide logistics is UBV Adriatica.

The shipping cost is calculated for each product separately.

How Long Will It Take To Get My Package?

The standard order processing time depends on the chosen product type. For example, SmallTribute must to be ready in a limite time of three weeks, after projection; gadgets are ready to be delivered in short time depends where the package will be ship.

Order Processing Time

The order processing time is counted from the date of the reception of the payment until the shipment of the product. It depends on the chosen product type.We usually shipment within 4/5 working days .The delivery time for most European countries is of about 5-9 working days (sometimes it may take a little bit longer, e.g. if the delivery area is on an island).

What are the delivery costs?

The shipping costs of our products depend on the delivery address and are calculated for each item separately. The standard shipping cost to Italy amount to 18,90 EUR, England amount to 29,80 EUR. If you buy more than one product, the shipping cost for the second and each following product is reduced of 50%.

What happens if my parcel has been damaged?

We are perfectly aware that our products are quite fragile – that’s why we are doing our best to make the packing process perfect and accurate in every detail. Each painting and digital print is packed according to the requirements of world’s most prestigious carriers. Transport damages are quite rare, however if they occur, please contact our customer service team as soon as possible. We’ll be happy to help you out and find the best solution to your problem.

Yes, of course you can take advantage of the return policy. The purchased product can be sent back to the seller within 30 days from the date of the reception of the goods. In this case, please contact our customer service in the first place – to be able to settle all the details.

Payment information

What Payment Methods Are Accepted?

Making a purchase on TheCircusArt.it you have the possibility of using the most popular payment methods in the world. You can choose from fast and secure on-line payment types (Paypal, credit card, on-line bank transfers) or execute your payment directly on our bank account, using the traditional bank transfer.

What is PayPal?

The safer way to pay on millions of sites.
We don’t share your financial details with sellers, so you can shop with peace of mind. With PayPal Purchase Protection, eligible purchases are protected. More about security

Orders and returns

How do I place an Order?

You can place your order in a fast and secure way, directly on our website. All you have to do is add the chosen product to your shopping cart and then follow the instructions.

You can place your order directly on our website shop.thecircusart.it.

Step 1: Adding the product to your shopping cart.

A. Go to the product’s site (you can get there by clicking on the chosen item’s name or on its small image, the thumbnail).

B. Add the article to your shopping cart.

C. Before passing to the next step, please check your shopping cart. You can specify the quantity of the orders product(s), you can also remove an item from your shopping cart or add another product. If all the details are correct, you can continue your purchase by clicking on the Procede button.

Step 2: Shipping information.

In this step you have to put your address information into the form. If your main address should be used also as the delivery address, please fill in only the fields in the „Billing Address” column. If the purchased item should be sent to a different address, please sign the option „Ship to another address” and fill in the fields in the „Shipping address” column. Please check if all the details are correct and then click on the „Continue” button.

Step 3: Order summary.

Before placing your order please check if all the details are correct. You still have the possibility to make all the necessary changes, e.g. you can modify the delivery address. You can also add some more items to your cart by clicking on the option „Edit Your Shopping Cart”.

To confirm your order, please click on the „Place order” button.

Step 4: Payment.

In this step you can choose from fast and secure on-line payment types (Paypal, credit card, on-line bank transfers) or select the option of executing your payment directly on our Italian bank account, using the traditional bank transfer.

Once the order is placed, we are going to confirm it to you via e-mail.

How Can I Cancel Or Change My Order?

You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us:

[THE CIRCUS ART] S.a.s
Via Medaglie doro n°17
62100 – Macerata (MC)
ITALY
info@thecircusart.it

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

How Can I Return a Product?

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us:

[THE CIRCUS ART] S.a.s
Contrada Fiastra 17
Colmurano 62020 MC
ITALY
info@thecircusart.it

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:

[THE CIRCUS ART] S.a.s
Contrada Fiastra 17
62020 – Colmurano (MC)
ITALY
info@thecircusart.it

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date.

(*) Delete as appropriate

Who should I to contact if I have any queries?

If you would like to answer more question just click on the link below and fill up the form, we will be happy to give you all the information that you need.

Ask [ THE CIRCUS ART ]